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Tips For The Traveling Executive: The Worst Airports In America
Sometimes it seems that certain variables are outside our control when we travel for business. If we’re going to fly, for example, we need to travel through airports, and those airports are usually determined not by our preferences but by the geography in our plans. For this reason, the airports themselves are seldom among our stated desires, despite some eliciting groans upon mention. Yet when choices might be available, it doesn’t make sense to endure the worst of the worst, so for the sanity’s sake, consider this list of the worst airports in the United States. Then consider making arrangements that avoid them!
A J. D. Power survey of nearly 39,000 travelers through American airports rated satisfaction on these six factors, in decreasing level of importance: terminal facilities, airport accessibility, security check, baggage claim, check-in/baggage check, and services for food, beverage, and retail. A look at the lowest scorers delivers a few consistencies. Old airports with enormous amounts of traffic, many of which are undergoing major renovation clearly provide the worst experiences. New York’s LaGuardia and Chicago’s O’Hare are the two busiest airports in the country, and they received the lowest and fourth-lowest satisfaction scores, respectively, among large airports.
Yet volume alone doesn’t determine misery. Las Vegas’s McCarran is the fourth-busiest airport in America but scores third-highest in the country for passenger satisfaction, while Dallas-Ft. Worth, the fifth-busiest, is the highest-scoring of airports with “average” ratings, one point shy of “better than most” rating. Unlike most cities, Las Vegas is already building toward future capacity, anticipating growth rather than reacting to it, according to the report.
However, staying away from busy airports isn’t necessarily a solid guideline. Medium-sized airports were rated as well, and calculated separately for user satisfaction. If avoiding the big, bad airports, you might also stay away from Cleveland, Maui, Hartfield, Oakland, and St. Louis, as they are home to the five worst medium-sized airports. Although if you’re flying to Maui, you don’t really have a choice unless you want to go for a very long swim from a neighboring Hawaiian island.
In order beginning with the lowest scoring airport, the worst in America are New York LaGuardia, Newark Liberty International, Philadelphia International, Chicago O’Hare, and Boston Logan. Los Angeles International, in case you were wondering (because we were!) managed an “about average” rating but was the lowest scorer in that range, effectively the sixth worst in the country.
As you make your travel arrangements, perhaps there’s a better way to get where you’re going than through these sub-par airports. As we’ve written before, there are variables you can control for and variables you can’t. If the airport is one you can control, it only makes sense that you avoid those that will add to your already considerable travel stress.
Reference Links:
J.D. Power: http://www.jdpower.com/press-releases/2016-north-america-airport-satisfaction-study
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