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Executive Management: 10 Tips For Being A Solid Communicator
Communication is vitally important for any human interaction, but in business it is crucial to the success of an organization.
Executive Leaders must be able to communicate efficiently and effectively to multiple audiences in order to keep their company
running smoothly.
Know the audience. Whether it's customers or employees, the audience is always important. Understanding the audience is key to
tailoring the message to them, so it is worth taking the time to do a little research into who will be receiving any information
from an Executive Leader.
Listen. Communication is a two-way exchange, and CEOs, Directors, and Managers must be open and available to employees and customers.
Listening to various audiences helps managers communicate appropriately and direct their energy toward areas that have the potential
for growth and improvement.
Choose the appropriate medium. Today's business world has the advantages of a vast array of technology to augment or drive an
organization. An executive leader is responsible for choosing which method of communication best fits with the message they want
to send. Also, directors need to identify which method is most effective for them and their style, and use that to their advantage.
Choose the appropriate tone. A casual tone may be appropriate for certain communications depending on the nature of the information,
the medium of the message, and the relationship between the business leader and the audience. However, even in casual communication,
remember that it is a business communication and reflects the professionalism of the organization.
Be consistent. Consistency in both message and tone impacts a communication's success. Furthermore, it conveys a controlled, professional
image to both customers and employees.
Keep the message simple and direct. Clearly identify the audience and put essential information toward the beginning. Whoever
receives the message should not have to search or listen hard for the important sections. Especially for written communication,
essential information should be easily accessible for future reference.
Stay on topic. Don't clutter your message with unnecessary information or excess words. While many factors are involved in decision
making and communication, only the parts that affect the audience should be conveyed. For verbal communication, it is essential
not to veer off into subjects that are not directly related to the core message.
Repeat the important parts. Especially for verbal communication, repetition helps the listener retain information. It also helps
the Executive Leader establish the most important parts of his or her message.
Be open to feedback. Listening to employees and customers is the most effective way a leader can find out if his or her message
is being heard and (most importantly) understood. Always try to keep a positive tone when giving and receiving constructive criticism.
Make any necessary changes quickly. As with many aspects of business, situations change as new information becomes available.
Making adjustments is an integral part of any organization, so quick, decisive action benefits everyone involved.
"Communication" is more than disseminating information. It is also the ability to process information from a variety
of sources in order to strengthen the organization. To be an effective Executive Leader, managers must maintain and improve their
skills at both conveying information, verbally and in writing, and processing received information. These skills will contribute
greatly to the success of any organization.
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